We want every cake you receive from us to arrive fresh and perfect. Please take a moment to inspect your package as soon as it arrives.
We’re happy to refund or replace any damaged items within 2 days of delivery.
If there’s a problem with your order, please contact us right away at (631) 249-3456.
“Please contact us with any shipping related problem."
1. Refunds or replacements are only issued for issues caused by Hahn’s Old Fashioned Cake Co. (e.g., quality control or incorrect orders).
2. All UPS packages are sent with a “shipper’s release”, meaning no signature is required for delivery.
3. It’s ultimately up to the UPS driver’s discretion whether a package is left or not.
4. We recommend having someone available to receive the package, especially for apartment complexes or office buildings.
5. While we take every precaution to ensure safe delivery, we cannot guarantee packages left unattended.
Before placing an order, please make sure someone will be available to receive your delivery.